Buyer Terms and Conditions
1. Retail Purchases
1.1. All items that are locally sold by the Seller are covered by Return policy of 7 calendar days. Countdown starts after 24 hours from the date you received the item. You may email us at email@example.com for refund and replacement.
1.2 The Seller will not be held liable for any products that has been misused and mishandled by you or any third party. Seller does not guarantee or warranty that its products will work for any unintended purpose. 1.3 Defective Units. Our support team will get you a replacement product as quickly as possible. If you discover that a product that you bought is defective, notify us within the 7 days period and we’ll do our best to get a replacement product to you as quickly as possible.
1.4 Replacement. Replacement is valid if the product does not meet your expectations within 7 days from the date of purchase. We do not provide refunds or replacements after 7 days from the date of purchase or for gift card purchases.
2. Requirements for Valid Return
2.1 Meets the required coverage period above
2.2 Printed Invoice Number
2.3 Bank Details and Customer Information
2.4 Reason for Return has to be valid and approved by the Seller.
3. Wholesale Purchases
Refund and Replacement under the Wholesale category will be based on the agreement between the Manufacturer and the B2B Buyer. Our scope is to act only as intermediary that will ensure on-time delivery of products from the origin to destination. In addition, custom designed / built / engineered products are non-returnable and non-refundable.
4. Terms of Payment
For orders in bulk, a downpayment of 70% to process the orders and 30% upon the delivery of the product from the airport. Additional fee will apply for door to door delivery.
5. Using Importers
For products that will go through member importers, all trade activities will be the responsibility of the Buyer and the Importer. Any malicious activities should be reported to Marcheant and authorities.
6. Warranty Services