Supplier Terms and Conditions

This Agreement is effective immediately between SUPPLIER, a company incorporated under the laws of its country and non-exclusive AGENT, Marcheant Trading Inc. Whereas, SUPPLIER wishes to extend the selling of its products through the AGENT's e-commerce website and will abide by the terms and conditions contained herein;

1. Resell of Product - SUPPLIER who owns a brand hereby grants the AGENT to sell its Products in the e-commerce website and that products are not prohibited by Law. AGENT has the right to appoint resellers in respect to the sale of product. For OEM products, the buyer automatically assume brand ownership.

2. Quality of Product -  The SUPPLIER shall ensure that the delivered products from origin does not contain any harmful and illegal substances and that the AGENT will not be held responsible for the contents of the products until it is cleared for release by customs and verified by the AGENT.

3. Manufacturer / Distributor - The SUPPLIER must be a Manufacturer and a Distributor and agrees to provide warranty on the products it sell and manufacture. 

4. Supplier Performance - The SUPPLIER shall comply with the Supplier Performance Requirements shown below. This performance report will be evaluated  in a yearly basis by SUPPLIER and AGENT for the purpose of improving the quality of manufactured products thus increasing the sales of the buyer, importers, AGENT, and SUPPLIER. 

4.1 Not more than 10% reported product defects within 1 month of usage.
4.2 Not more than 20% reported complaints due to low product quality. 
4.3 Not more than 10% reported replacements due to product malfunction.
4.4 Not more than 20% reported repairs due to product malfunction within 1 year of use.
4.5 Not more than 10 days response for product and after sales support.

5. Business Permit/License - The SUPPLIER should have the necessary permits, licenses, and certifications that will ensure that their products are safe and fully functional. The SUPPLIER will always abide with the rules of trade law and will not engage in any illegal activities. In addition, the SUPPLIER is mandated to provide supporting legal documents to validate its claim.
 
6. Warranty/Refund/Replacement - The SUPPLIER is mandated to provide warranty terms on its products and after sales support for the AGENT, importers and its bulk buyers. 

7. Non-competition - The SUPPLIER should not use the AGENT's e-commerce website to create deals with the AGENT's potential buyers,existing buyers and partner agents, without involving the AGENT. 

Terms of Payment 

In order to adjust to buyer's preference, payment of products shall be made by the AGENT and importer to SUPPLIER in the following manner:

1. For Alibaba supplier members, use of Trade Assurance is given preference, where the AGENT can obtain credit terms subject to status and Alibaba order acceptance. 

2. For non Alibaba supplier members, online payment gateways such as paypal, 2co, pay.on, ipay88 etc. should be followed.

3. If the above payment methods are not applicable, SUPPLIER and the AGENT must both agree on new payment method such as Telegraphic Transfer, Letter of Credit etc.  

4. A partial payment of 30% to create an order and 70% full payment once goods are ready for shipment. 

Privacy Policy

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Personal Information Collected - Order Forms

With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at  support@marcheant.com with your request. We do not store any type of sales information.

Information Correction or Removal

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at support@marcheant.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.